1. Order processing time

Orders are processed on business days (Monday–Saturday). Standard processing time is up to 1 business day. Orders placed on weekends or public holidays begin processing the next business day.

2. Same-day delivery (Kampala & nearby areas)

Same-day delivery is available within Kampala and selected nearby areas for in-stock items when orders are placed before the cut-off time shown at checkout.

3. Shipping methods

• Same-Day Delivery: Available for eligible in-stock items
• Standard Delivery: Nationwide courier delivery
• Store Pickup: Free collection from our Kampala pickup location

4. Estimated delivery times

• Kampala: Same day or next business day
• Major towns: 1–3 business days
• Other regions in Uganda: 2–5 business days

5. Delivery fees

Delivery fees depend on the item size, weight, and delivery location. The rates below represent the maximum delivery charges. The final delivery fee is shown at checkout.

Small / Standard items

Examples: blenders, shavers, kettles, irons, small electronics

• Kampala Metropolitan Area: Up to UGX 10,000
• Outside Kampala (Upcountry): Up to UGX 25,000
• Store Pickup: Free of charge

Large items

Examples: TVs, cookers, refrigerators, washing machines

• Kampala & nearby areas: Up to UGX 30,000
• Outside Kampala (Upcountry): Up to UGX 70,000

Actual delivery charges may vary slightly depending on exact location, item size, or special handling requirements. Any variation is confirmed before dispatch.

6. Order tracking

Tracking information is shared after dispatch via email or SMS where available. If tracking details are not received within 48 hours, please contact support.

7. Damaged or missing items

Any damage or missing items must be reported within 48 hours of delivery. Please refer to our Returns & Refunds Policy.

8. Contact & support

E-appliance UG
Email: info@eappliances.ug
Phone: 0701299647