1. Information We Collect

We collect the following categories of information:

• Personal Information: Name, phone number, email address, billing and delivery addresses, and account details.
• Technical Data: IP address, browser type, device type, pages visited, referral source, and analytics data.
• Transactional Data: Products purchased, order IDs, payment confirmations (we do not store full card numbers).
• Communications: Emails, chat messages, and inquiries sent to customer support.

2. How We Use Your Information

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and delivery updates
• Improve website performance and customer experience
• Run analytics and track performance
• Send promotional offers (only if you have opted in)
• Detect and prevent fraudulent or unauthorized activity

3. Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties to support our operations:

• Delivery and logistics partners
• Payment processors (e.g., Mobile Money, Visa, Mastercard)
• Analytics and advertising service providers (e.g., Google, Meta)
• Regulatory or legal authorities where required

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You may disable cookies in your browser settings, but certain features may not function properly without them.

5. Data Security

We store your information securely using industry-standard measures such as SSL encryption, access control, and monitoring systems to protect your data from unauthorized access or misuse.

6. Your Rights

You have the right to:

• Access and review the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your information (where legally allowed)
• Withdraw consent for marketing communications
• Request details on how your data is collected and used

7. Data Retention

We retain your data only as long as necessary to provide our services, fulfill legal obligations, maintain records, and resolve disputes.

8. External Links

Our website may contain links to third-party websites. E-appliance UG is not responsible for the privacy policies or content of external sites. We recommend reviewing their policies before interacting with them.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any amendments will be posted on this page with an updated revision date.

10. Contact Us

For questions or requests related to this policy, contact us:

E-appliance UG
Buganda Road, Kooki Tower, Opposite CPS
Level 6, Shop No. 647, Kampala, Uganda
Phone: 0701299647
Email: info@eappliances.ug