Browse products, add items to your cart and follow checkout steps. Choose delivery or store pickup and select a payment method (Bank Transfer, Cheque for approved customers, or Cash on Delivery where available).

Contact us immediately at info@eappliances.ug or 0701299647. We can usually modify or cancel orders before dispatch. After dispatch, follow the Returns & Refunds process.

Stock status is shown on the product page. For urgent confirmation call 0701299647 or message us on WhatsApp (Chat).

We accept Bank Transfer, Cheque (for corporate/approved customers) and Cash on Delivery (COD) in selected areas. See our Payment Policy for full details.

Send proof of payment (transaction ID or screenshot) to info@eappliances.ug. Orders are processed once our accounts team confirms receipt.

For high-value items we may request a partial deposit before dispatch. COD eligibility for large appliances may be restricted.

Yes — same-day delivery is available within Kampala and nearby areas for in-stock items ordered before the same-day cut-off displayed at checkout.

Typical delivery times (from dispatch): Kampala & major towns: 1–3 business days; Other regions: 2–5 business days. Same-day applies where eligible.

We send tracking details by email/SMS after dispatch. If you don’t receive tracking within 48 hours, contact support.

We offer a 7-day return/exchange window for eligible, unused items starting from delivery. Defective items must be reported within 48 hours for immediate assistance.

Report defects to info@eappliances.ug with your order number, photos and a description. We will advise inspection and next steps per manufacturer warranty.

If the return is due to a defect or our error, we will cover return shipping. For general returns, customers are responsible for return shipping unless otherwise stated.

Select Store Pickup at checkout if available. We'll notify you when your order is ready. Bring your order confirmation and a valid ID to collect.

Pickup address: Kooki Tower, Buganda Road — Level 6, Shop No. 647, Kampala. Hours: Mon–Fri 9:00–17:30; Sat 9:00–14:00.

Yes. We support trade accounts with volume pricing, dedicated support and priority dispatch. Email trade enquiries to info@eappliances.ug.

Yes — for corporate and bulk purchases we provide formal invoices, delivery notes and warranty documentation as required.

Phone: 0701299647 · WhatsApp: Chat · Email: info@eappliances.ug.

We typically respond within 1 business day. For urgent order issues call 0701299647.